Questions? Look here.

Many generic drugs are manufactured outside the USA and Canada like in India and the European Union.

Yes, they are safe especially due to the production of generic drugs is carried out according to strict European and international regulations and to the highest standards in terms of safety and quality.

You can buy a prescribed drug online by sending a scanned copy of your prescription to our email prescription@ziverdokit.store

Medicines we deliver will always have a minimum expiry date of 6 months. If you need a longer expiry date, just let our customer service team know!

Your order will typically arrive within 10 to 14 days. However, due to customs checks or other delays, it may take up to 30 days. We appreciate your patience!

To track your order, use the tracking number provided by the logistics company. If you don’t have one, contact our customer service for assistance.

Yes, you can cancel your order if it hasn’t been dispatched yet. A cancellation fee will apply, and we’ll refund the rest. Unfortunately, once an order is processed or shipped, it cannot be canceled.

Contact us right away with your order details and photos of the medicine. We’ll review the issue as quickly as possible and help you with the next steps so you can get the right product.

One of the reasons why you do not receive an email notification may be an invalid email address you entered when registering or creating an order. If you have registered with an incorrect email address you will have to repeat the registration process.

Some medicine s that are available in pharmacy that is registered as medicines or medical devices cannot be purchased due to the regulations that

Your card might not be working due to a few reasons: 1. You may not have entered the required security code (e.g., Mastercard Security Code or Verified by Visa). These protocols ensure secure transactions and protect against unauthorized use. 2. Insufficient funds on your card could also cause the transaction to fail. Please check these details and try again.

Yes. We source products from trusted suppliers and handle them under quality-focused processes to help ensure they meet the standards our customers expect. If you have questions about a specific product, our support team can help before you place an order.

Yes. We focus on targeted combination therapies and can help answer general product questions before you order. For medical advice, dosing decisions, or whether a treatment is appropriate for your condition, please consult your doctor or pharmacist.

Yes. We source quality-checked medicines and review products before dispatch to help ensure they meet the standards we expect. If you have any concerns about a product you received, contact our support team with your order details and we’ll look into it promptly.

Yes. If you’re unsure which product is appropriate, our team can help you understand the available options and order requirements. For prescription medicines, we recommend sharing your prescription details first so we can guide you more accurately and process your order correctly.

After you place your order, you should receive an order confirmation from us. If you do not see it within a few minutes, check your spam or junk folder first. If it still hasn’t arrived, contact support so we can verify your email address and order status.

After you place your order, we review the details and confirm it once payment has been received and any required prescription has been approved. You should receive an email or message with the confirmation, and we’ll share tracking information as soon as your order is dispatched.